Levels of Perspective: The Customer
In this series I have started discussing the various Levels of Perspective in an Organization. The first in the series focused on the actual Organization itself. Within that, we broke down 4 techniques...
View ArticleWhy Do Transformation Projects Fail?
Transformation. It’s a concept that is everywhere these days. Unfortunately, many of these transformation initiatives eventually fail. According to recent IDC research, 6 in 10 CEO’s are under pressure...
View ArticleWhy is a Focus on Customer Experience Critical for Success?
In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for Empathy, Quality, Personalization, Channels, & Metrics. For this next...
View ArticleIs Transformation Driven by Culture or Technology?
70% of companies have a digital transformation strategy in place or are actively working on one. So, it’s no surprise really that 40%% of all technology spending will go towards digital transformation....
View ArticleBPM Trends From Warsaw
Recently a conference took place in Warsaw which discussed current trends, innovations and strategies in the area of business process modeling. Carefully selected technology leaders addressed...
View ArticleiGrafx iNNOVATE: The Future of Business Transformation
We are happy to announce the launch of our annual conference, iGrafx iNNOVATE. This year we are hosting a global, virtual gathering of business transformation leaders sharing insights and best...
View ArticleEffective Business Continuity & Resiliency
We’ve been busy over here at iGrafx – even more so than usual as companies around the world wrestle with the fear, uncertainty and doubt surrounding COVID-19. It is definitely the case that when you...
View ArticlePredict the Unpredicted
What you’ll read below is some real-world feedback from enterprises on their level of Business Resilience and what they are doing to address the COVID-19 pandemic. As I’ve mentioned before, my position...
View ArticleUnderstanding Process to Drive Resiliency
As the world deals with the pandemic of COVID-19, businesses are united in focusing on Business Continuity and Resiliency. They are learning that identifying and understanding their key strategic...
View ArticleDon’t Panic: What You Need to Know about Business Continuity & Resiliency
Don’t Panic! That’s the maxim of the “Hitchhiker’s Guide to the Galaxy,” and sage advice for these extraordinary times. By not panicking, you can keep your wits about you and react to what’s going on...
View ArticleThe Emperor’s Fresh Coat of Paint: Why Digital Transformation Efforts Miss...
Nobody would confess that he couldn’t see anything, for that would prove him either unfit for his position, or a fool. No costume the Emperor had worn before was ever such a complete success. “But he...
View ArticleA Business Transformation Maturity Model
As everyone around the world knows all-too-well, we truly do live in interesting times. In fact, I’m typing this article at a homemade stand-up-desk that’s set up in what was once a storage room on...
View ArticleWebinar: Driving Effective Business Continuity & Resiliency thru a...
Over the last few weeks the entire globe has been thrown into a bit of chaos and uncertainty. And it really doesn’t matter what industry you work in. Many organizations are encountering the real...
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Customer Experience for Continuity and Resiliency
There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If you want a template, a search of Google...
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Levels of Perspective: The Customer Journey Map
Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 – The Customer. In this post we will focus on one technique I leverage to determine the desired...
View ArticleWhat Can Businesses Do to Disrupt their Industry?
A staggering 87% of companies think digital will disrupt their industry, but only 44% are prepared for this potential disruption. That’s quite a discrepancy. So, what can companies do about disruption?...
View ArticleWhy Transformation Requires a Process-First Mentality
Last week we wrapped up this year’s iNNOVATE conference. It was a great success and we thank everyone that attended! This year we did things a little differently and hosted a weeklong virtual event to...
View ArticleA Complete Guide to Business Continuity & Resiliency
It is hard enough to deal with the very personal challenges presented the global pandemic… How do I stay safe and healthy so I can continue to care for my family? Summer’s here, school’s out, so what...
View ArticleThe Future of Transformation
It’s been a couple of weeks since this year’s iNNOVATE, our virtual conference discussing the future of transformation with industry leaders from around the world. There was a tremendous amount of...
View ArticleThree Simple Steps for Marketing Flexibility During Disruption
A guest post from Shawna Boyce, Executive Director, Accounts & Operations at Launch Marketing As the song says, “the times they are a changing.” Adopting an agile mindset and flexibility in...
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