Don’t Panic: What You Need to Know about Business Continuity & Resiliency
Don’t Panic! That’s the maxim of the “Hitchhiker’s Guide to the Galaxy,” and sage advice for these extraordinary times. By not panicking, you can keep your wits about you and react to what’s going on...
View ArticleThe Emperor’s Fresh Coat of Paint: Why Digital Transformation Efforts Miss...
Nobody would confess that he couldn’t see anything, for that would prove him either unfit for his position, or a fool. No costume the Emperor had worn before was ever such a complete success. “But he...
View ArticleA Business Transformation Maturity Model
As everyone around the world knows all-too-well, we truly do live in interesting times. In fact, I’m typing this article at a homemade stand-up-desk that’s set up in what was once a storage room on...
View ArticleWebinar: Driving Effective Business Continuity & Resiliency thru a...
Over the last few weeks the entire globe has been thrown into a bit of chaos and uncertainty. And it really doesn’t matter what industry you work in. Many organizations are encountering the real...
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Customer Experience for Continuity and Resiliency
There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If you want a template, a search of Google...
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Levels of Perspective: The Customer Journey Map
Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 – The Customer. In this post we will focus on one technique I leverage to determine the desired...
View ArticleWhat Can Businesses Do to Disrupt their Industry?
A staggering 87% of companies think digital will disrupt their industry, but only 44% are prepared for this potential disruption. That’s quite a discrepancy. So, what can companies do about disruption?...
View ArticleWhy Transformation Requires a Process-First Mentality
Last week we wrapped up this year’s iNNOVATE conference. It was a great success and we thank everyone that attended! This year we did things a little differently and hosted a weeklong virtual event to...
View ArticleA Complete Guide to Business Continuity & Resiliency
It is hard enough to deal with the very personal challenges presented the global pandemic… How do I stay safe and healthy so I can continue to care for my family? Summer’s here, school’s out, so what...
View ArticleThe Future of Transformation
It’s been a couple of weeks since this year’s iNNOVATE, our virtual conference discussing the future of transformation with industry leaders from around the world. There was a tremendous amount of...
View ArticleThree Simple Steps for Marketing Flexibility During Disruption
A guest post from Shawna Boyce, Executive Director, Accounts & Operations at Launch Marketing As the song says, “the times they are a changing.” Adopting an agile mindset and flexibility in...
View ArticleiGrafx Brings Digital Workforce Integration to Blue Prism
We have some exciting news to share here at iGrafx! We have officially joined the Blue Prism Technology Alliance Program (TAP). This partnership provides the necessary transparency for successful...
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